FAQ’s

How to order intolerance testing from us?

You can order any of our test through this website using either your debit/credit card through Paypal or through your Paypal account.

If you do not see the answer to your question above please email us on [email protected]

How long does it take to get my results?
Once received at our US office, we send all hair samples daily to the UK where the tests are carried out in our state of the art laboratory to provide our clients the greatest level of information from your hair samples. Please take this timescale into consideration when placing orders. The process takes between 7-10 working days once received at our UK Laboratory and you will receive a notification as soon as it arrives.
What's included in my test?

Listed within your test results will be any items that have shown an intolerance of 85% and over.

After performing thousands of tests, we have found 85% to be the point at which symptoms begin to develop from an intolerance. Because of this, we do not store any data that falls below the 85% threshold.

How do I take a hair sample?

1. Brush your hair upwards to reveal the root area at the back of your head.

2. Then holding a small amount of hair between your thumb and finger, cut the hair as close to the scalp as possible (without drawing blood.)

Please note: The safest way to take a hair sample is to ask someone else to assist you.

How much hair do I have to provide?

Please provide us with a small amount of hair. 3-4 individual hairs will allow us to successfully complete the test.

We do not require clumps of hair.

My hair is very short, can you still complete the tests?

Your hair sample does not have to come from your head. We can test hair from other parts of the body including leg, arm or chest.

My hair is dyed, will this affect the result?

This will not have any effect on the results of the test. The test is completed on the composition of the hair sample, so the colour will not effect this.

How does you test compare to the blood test?

These two tests are very different in the what is tested, the process and the results.

A blood test is testing for IgE mediated allergies and will only produce results listing reactions in the immunoglobulin system (these are estimated at only 2% of all allergies).

Our hair sample test is examining changes at a cellular level because the latest science shows that up to 43% of allergies are in fact a reaction in T cells.

The two tests are measuring totally different reactions and will produce totally different results.

Should I have a blood or a hair sample allergy test?
Currently the main way of identifying the two types of allergies: IgE and Non-IgE is on reaction time from consuming or being in contact with the item.
If you notice a reaction that is almost instant or within 2 hours max, you would normally consult with your physician, but might then consider a blood test. These are normally for more serious allergies and fortunately only account for approximately 2% of all allergies.
If your reaction time is slower or you are unable to even identify a link between your symptoms, then if you have an allergy it is more likely you have a non-IgE mediated allergy. In this instance, we would recommend our hair based non-IgE mediated allergy test. As the majority of allergies are non-IgE mediated, this is more likely to produce a valid report to assist you.
I have not purchased from the internet before, how can I be certain you will complete and send out the tests?

We are a verified company with Paypal, we use them as they guarantee you against internet fraud. We include our address on the Paypal receipt, email address and phone number so you can contact us if you have any concerns.

Why are your prices so low?
We like to keep our costs low to enable us to offer and focus on such a comprehensive and accurate test. We save in areas such as postage and stationary and deliver your results via email to help us focus the costs into the test itself.
Is there anything additional to pay?

You are responsible for all costs associated with the carriage of your hair sample to our US processing unit.

Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

Can you do a test on my child?

We cannot test children under the age of five years old.

What if I'm not satisfied?

We are commited to giving you the best service we can. If you are not satisfied with any of our services, please do not hesitate to get in contact with us as soon as possible and we will help resolve these.

We do ask that you refrain from opening a claim on Paypal as this will signigicantly delay the resolution process.

Can you complete the test on animals?

Unfortunately we cannot carry out our tests on animals.

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