How to order intolerance testing from us?
You can order any of our test through this website using either your debit/credit card through Paypal or through your Paypal account.
If you do not see the answer to your question above please email us on [email protected]
How long does it take to get my results?
What's included in my test?
Listed within your test results will be any items that have shown an intolerance of 85% and over.
After performing thousands of tests, we have found 85% to be the point at which symptoms begin to develop from an intolerance. Because of this, we do not store any data that falls below the 85% threshold.
How do I take a hair sample?
1. Brush your hair upwards to reveal the root area at the back of your head.
2. Then holding a small amount of hair between your thumb and finger, cut the hair as close to the scalp as possible (without drawing blood.)
Please note: The safest way to take a hair sample is to ask someone else to assist you.
How much hair do I have to provide?
Please provide us with a small amount of hair. 3-4 individual hairs will allow us to successfully complete the test.
We do not require clumps of hair.
My hair is very short, can you still complete the tests?
Your hair sample does not have to come from your head. We can test hair from other parts of the body including leg, arm or chest.
My hair is dyed, will this affect the result?
This will not have any effect on the results of the test. The test is completed on the composition of the hair sample, so the colour will not effect this.
How does you test compare to the blood test?
These two tests are very different in the what is tested, the process and the results.
A blood test is testing for IgE mediated allergies and will only produce results listing reactions in the immunoglobulin system (these are estimated at only 2% of all allergies).
Our hair sample test is examining changes at a cellular level because the latest science shows that up to 43% of allergies are in fact a reaction in T cells.
The two tests are measuring totally different reactions and will produce totally different results.
Should I have a blood or a hair sample allergy test?
I have not purchased from the internet before, how can I be certain you will complete and send out the tests?
We are a verified company with Paypal, we use them as they guarantee you against internet fraud. We include our address on the Paypal receipt, email address and phone number so you can contact us if you have any concerns.
Why are your prices so low?
Is there anything additional to pay?
You are responsible for all costs associated with the carriage of your hair sample to our US processing unit.
Please ensure the correct postage amount has been paid as we are not liable for any extra charges.
Can you do a test on my child?
To offer accurate testing, we do not test children under the age of 5. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.
What if I'm not satisfied?
We are commited to giving you the best service we can. If you are not satisfied with any of our services, please do not hesitate to get in contact with us as soon as possible and we will help resolve these.
We do ask that you refrain from opening a claim on Paypal as this will signigicantly delay the resolution process.
Can you complete the test on animals?
Unfortunately we cannot carry out our tests on animals.